Help Center

We accept PayPal payment.

YACHT 21 provides local delivery and self-collection service at our Wheelock Store. Local delivery below SGD$50 are charged at SGD$4 per order. Orders over SGD$50 will get to enjoy free local shipping. Paid orders will be processed and dispatched from our warehouse on every Monday, Wednesday and Friday, before 11am and the parcel will reach you in the next 3 to 5 business days.

Upon check out, you will be able to choose from the below shipping methods:

Home Delivery (11am-6pm)

Home Delivery (6pm- onwards)

Self-Collection at our retail stores (Items will be delivered to your preferred location within 3 to 4 working days)

• The Jewel Store (10am to 10pm, daily) 

           Singapore Changi Airport, 78 Airport Boulevard #B1-239, Singapore 819666 

• The Wheelock Store (11am to 930pm, daily)

           Wheelock Place, 501 Orchard Road #02-09, Singapore 238880

• The Suntec Store (11am to 930pm, daily)

           Suntec City, 3 Temasek Boulevard #02-459/460, Singapore 038989

Time slots are given for you to ensure that someone will be home to collect your parcel. An email will be sent to you to inform you that your order is dispatched and will reach you in the next 3 to 5 business days upon the shipping confirmation email. However, due to overwhelming orders during peak period, our courier cannot guarantee to deliver within the chosen time and date (it might reach slightly earlier or slightly later).

Self-collection items will only be available for pick up in the next 3 to 4 business days. Please go down to collect your parcel at the preferred location once you've received an email indicating that your shipment is confirmed.

International orders will take within 14 business days to reach you, depending on your location.

Shipping to Malaysia: 

Parcel to Malaysia are charged at SGD$16 per order. Orders above SGD$100 are entitled to enjoy free shipping.

Shipping to Indonesia:

Parcel to Indonesia are charged at SGD$25 per order. 

Shipping to Hong Kong:

Parcel to Hong Kong are charged at SGD$25 per order. Orders above SGD$200 are entitled to enjoy free shipping.

Preorders are open for our new-arrival items during a stipulated timeframe before stocks reach us. Basically, it gives a heads-up on our upcoming new arrivals & guarantees you a piece! Once arrived, they will be under 'New In'.

Arrival time for different items differs and are usually stated under the individual items. Normally the waiting time is 3 to 4 weeks.
For preorder items, there will strictly be no cash refunds. You will be notified once the items arrive and are processed for delivery. 

Our sincere apologies for sending you a defective item. Kindly email us at customer@yacht21.co for further advise.
For defected items, please indicate your order number, a snapshot of the defect and a detailed description within 14 days from the date of dispatch in the email.
For wrong delivery, please indicate your order number and the correct item code/size in the email.  
Once we receive your email, we will get back to you as soon as we can to inform you if the item is exchangeable.
If the item you need is sold out, merchandise refund will be in the form of credit voucher with 60 days validity, non-extendable.