YACHT 21 provides local delivery and self-collection service at our Wheelock Store. Local delivery below SGD$50 are charged at SGD$4 per order. Orders over SGD$50 will get to enjoy free local shipping. Paid orders will be processed and dispatched from our warehouse on every Monday, Wednesday and Friday, before 11am and the parcel will reach you in the next 3 to 5 business days.
Upon check out, you will be able to choose from the below shipping methods: - Home Delivery (11am-6pm) - Home Delivery (6pm- onwards) - Self-collection @ Wheelock Place boutique (Monday - Sunday 11am - 9.30pm)
Time slots are given for you to ensure that someone will be home to collect your parcel. An email will be sent to you to inform you that your order is dispatched and will reach you in the next 3 to 5 business days upon the shipping confirmation email. However, due to overwhelming orders during peak period, our courier cannot guarantee to deliver within the chosen time and date (it might reach slightly earlier or slightly later).
Self-collection items will only be available for pick up in the next 3 to 4 business days. Please go down to collect your parcel at the Wheelock Place boutique once you've received an email indicating that your shipment is confirmed.
Preorders are open for our new-arrival items during a stipulated timeframe before stocks reach us. Basically, it gives a heads-up on our upcoming new arrivals & guarantees you a piece! Once arrived, they will be under 'New In'.
Arrival time for different items differs and are usually stated under the individual items. Normally the waiting time is 3 to 4 weeks. For preorder items, there will strictly be no cash refunds. You will be notified once the items arrive and are processed for delivery.
Our sincere apologies for sending you a defective item. Kindly email us at firstname.lastname@example.org for further advise. For defected items, please indicate your order number, a snapshot of the defect and a detailed description within 14 days from the date of dispatch in the email. For wrong delivery, please indicate your order number and the correct item code/size in the email. Once we receive your email, we will get back to you as soon as we can to inform you if the item is exchangeable. If the item you need is sold out, merchandise refund will be in the form of credit voucher with 60 days validity, non-extendable.
We allow returns within 14 days of purchase in-stores or 14 days upon receiving your parcel only. Kindly note that returns are allowed for all items except for sale items and accessories. Items must be in their original purchase condition, including the original brand tags, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. Items purchased as part of a set or multi-item pack may not be returned individually. Merchandise refund will be in the form of online credit voucher with 60 days validity, non-extendable.
All returns must be mailed to our studio at 1001 Jalan Bukit Merah #05-08,159455. Please include the return form which will come with your initial parcel (behind the invoice).
All postage fees for item exchanges/return will be borne by the customer and must be mailed back with a mode of delivery that allows tracking. Returns are not valid if the parcel does not reach us and YACHT 21 is not liable for lost mails sent via local normal postage. If you prefer to drop by our YACHT 21 studio for exchange or return, kindly email us to make an appointment before dropping by so we can make sure someone will be there to assist you.
Online credit vouchers will be emailed to you within 3 business days upon receiving the returned items.
We're so sorry for the unpleasant shopping experience with us. If after wash, the item is no longer in its original state (colour run or shrinkage), kindly email us at email@example.com with your order number, snapshot of the defect and a detailed description. We will get back to you as soon as we can, to understand the situation to determine if the damaged item is exchangeable for a replacement piece or store credit/refund.
All of our merchandise will have washing instructions attached to it to educate our customers on the proper care for our merchandises. Kindly take note of the product care at the bottom of each product page. In the case of soaking or bleaching the apparel, which caused the damage, we will not be able to make a refund or do any exchange for you. We hope for your kind understanding.
Good news! You can receive a complimentary YACHT 21 membership for every purchase.
Privileges of YACHT 21 member: - Enjoy 10% off regular-priced items for both online & retail stores - Enjoy 20% off during birthday month - Get invited to private launch events and get latest updates and promotion. - Kindly note that brands on consignment are excluded from all discount promotion.
Kindly head on to our SIGN UP page here and click on "SIGN UP HERE". You will be redirected to a page to fill in your particulars. An email will be sent to you for confirmation. Once it's approved, an exclusive member promo code with no expiry date and unlimited usage will be sent to you to enjoy the 10% off. A birthday promo code of 20% off will also be sent to you on the first day of your birthday month.
Please be informed that you will receive updates in the form of emails and SMSs from YACHT 21 upon registration. You may update your preferences and unsubscribe from the list.
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