FAQ during Circuit Breaker
In support of our government’s implementation of Circuit Breaker to control the spread of Covid-19, we have temporarily closed all retail stores across the island between 7th April to 4th May 2020.
Q: Will the website remain open for online orders?
A: Yes! We're always open at yacht21.co , and we are currently offering free local shipping for all April and May online orders. We will be sure to let you know of any changes to regular service or deliveries.
Q Will you continue to launch new products?
A: Yes, we will. In addition to that, due to Covid-19, we decided to take the opportunity to change the way we do things, in the hopes of reducing waste. From April 2020, we will stop ordering in bulk from our factories for some of our designs. Instead of “order first, sell later”, we are reversing the way we sell. You can support our production by committing online via The Wardrobe Crowdfunding page. We are aiming to reduce wastage by changing the way we produce. Commit early to enjoy 30% off retail price and 25% off on pre-orders. Stay tune for more on our Wardrobe Crowdfunding initiative!
Q: I am a Yacht 21 member and have points that I would like to redeem during my purchase. Will I be able to utilize my points for my online orders?
A: You can redeem your points for your online purchases, just ensure that you are logged in to your account on our website. Depending on the number of points that you have in your account, you may use the e-vouchers in the Rewards section to redeem. Upon redeeming the voucher, there will be a unique code. Copy and paste the unique code upon checkout. For example, if you are redeeming 300 points, $30 will be deducted off your purchase (regular-priced items only). If you encounter any trouble logging in or unsure on how to redeem the e-vouchers, feel free to email us at email@example.com . You may also request for an extension of your points by emailing to us. This is so that you will have ample time to use your points for future purchases.
Q: When will your stores be back in operation?
A: We have temporarily closed all retail stores across the island between the 7th of April till the 4th of May 2020. Assuming the Circuit Breaker does not get extended, our stores will be back in operation on the 5th of May 2020.
Q: Are self-collection locations available?
A: Since our retail stores are closed during this period, there will not be any self-collection available. But not to worry! We are offering free local shipping for online orders in April and May.
Q: Is there a minimum purchase to get a free delivery?
A: You will enjoy free local shipping in April and May, with no minimum purchase required.
Q: Are there shipping fees for overseas orders?
A: Free international shipping for orders above SGD $120 (USD $88). The shipping fees varies according to location. You may refer to https://www.yacht21.co/pages/delivery-shipping for more information on international shipping.
Q: Can I still make exchanges and returns?
A: We have extended our return policy from 14 days to 45 days instead so that you have ample time to return your purchase by mailing it back to our studio at 1001 Jalan Bukit Merah #05-08 Singapore 159455. Please include the return form which will come with your initial parcel (behind the invoice). Kindly note that returns are allowed for all items except for sale items and accessories. Store credits (60 days validity) will be emailed to you within 3 business days upon receiving the returned items. If you would like to check on the availability of items for exchange, feel free to email us at firstname.lastname@example.org for further assistance.
Q: Have made online orders previously and was supposed to pick them up at the stores. How will I be able to collect them now?
A: We have temporarily closed all retail stores during this circuit breaker period, thus there will not be any self-collection available. We will be offering complimentary local shipping for orders made before 7 April 2020. You may email us at email@example.com for arrangement of your self-collection order to be delivered instead.
Q: Would there be any delays with receiving my order?
A: As fulfilment will only be done once a week, there will be slight delay with receiving your order. We seek for your kind understanding and patience during this difficult period. However, if you have an urgent request, you may email us at firstname.lastname@example.org, we will try to work out an arrangement for you.
Q: I’m ordering from overseas, would there be any issues fulfilling my order?
A: COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency from Singapore to all international destinations, thus resulting in substantial delay. We are working closely with our logistics partner to ensure smooth delivery during this period; thus, you may email us at email@example.com to check about the shipping destination.