Thank you for visiting our online store! We hope we are able to provide you a pleasant shopping experience that is fuss-free and enjoyable as much as possible! Please take some time to read through our online store policy prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agreed to adhere to the following store policy.
We accept payments through 2 gateways namely, PayPal and Shopify payments.For Paypal, you may use your paypal account or credit/debit card for payment.For Shopify payments, most credit/debit cards are accepted.
Preorders are open for our new-arrival items during a stipulated timeframe before stocks reach us. Basically, it gives a heads-up on our upcoming new arrivals & guarantees you a piece! Once arrived, they will be under 'New In'. Arrival time for different items differs and are usually stated under the individual items. Normally the waiting time is 3 to 4 weeks.
For preorder items, there will strictly be no cash refunds. You will be notified once the items arrive and are processed for delivery.
DEFECT ITEMS/WRONG DELIVERY
Our sincere apologies for sending you a defective item. Kindly email us at firstname.lastname@example.org
for further advise.
For defected items, please indicate your order number, a snapshot of the defect and a detailed description within 14 days from the date of dispatch in the email.
For wrong delivery, please indicate your order number and the correct item code/size in the email.
Once we receive your email, we will get back to you as soon as we can to inform you if the item is exchangeable.
If the item you need is sold out, merchandise refund will be in the form of credit voucher with 60 days validity, non-extendable.
We allow returns within 14 days of purchase in-stores or 14 days upon receiving your parcel only. Kindly note that returns are allowed for all items except for sale items and accessories. Due to hygiene concerns, accessories and face masks are strictly non-exchangeable, non-returnable, and non-refundable. Return items must be in their original purchase condition, including the original brand tags, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. Items purchased as part of a set or multi-item pack may not be returned individually. Merchandise refund will be in the form of online credit voucher with 60 days validity, non-extendable.
All returns must be mailed to our studio at 1001 Jalan Bukit Merah #05-08,159455. Please include the return form which will come with your initial parcel (behind the invoice).
All postage fees for item exchanges/return will be borne by the customer and must be mailed back with a mode of delivery that allows tracking. Returns are not valid if the parcel does not reach us and YACHT 21 is not liable for lost mails sent via local normal postage. If you prefer to drop by our YACHT 21 studio for exchange or return, kindly email us to make an appointment before dropping by so we can make sure someone will be there to assist you.
Online credit vouchers will be emailed to you within 3 business days upon receiving the returned items.
YACHT 21 strives to portray the most accurate colour possible of our products that appear on our website. However, there may still be slight colour discrepancies due to the individual’s computer.
ITEM DAMAGED AFTER WASHED
We're so sorry for the unpleasant shopping experience with us. If after wash, the item is no longer in its original state (colour run or shrinkage), kindly email us at email@example.com
with your order number, snapshot of the defect and a detailed description. We will get back to you as soon as we can, to understand the situation to determine if the damaged item is exchangeable for a replacement piece or store credit/refund.
All of our merchandise will have washing instructions attached to it to educate our customers on the proper care for our merchandises. Kindly take note of the product care at the bottom of each product page. In the case of soaking or bleaching the apparel, which caused the damage, we will not be able to make a refund or do any exchange for you. We hope for your kind understanding.
FREQUENCY OF NEW ARRIVALS
YACHT 21 launches new designs once to twice a month. Join our mailing list for latest updates on new arrivals and promotions!